How Church Care Works - Step by Step

Church Care Indy serves Indy’s Christian churches and Indy’s Christian churches serve the city’s legitimate needy.

Church Care Indy is a clearing house. It has no need for a public presence. The public presence must be Indy’s Christian churches - come alive to serve the legitimate poor. Matthew 25: 35-41

Church Care Indy provides no direct care to the poor. Church Care Indy has no funds of its own. Church Care Indy does the administrative work needed to assure that the church’s time, talent, and treasure intended to serve the needy actually serves the needy. Our purpose and function is to help the Christian churches in Marion County and immediate surrounds provide do-able care to people that truly need the Church’s care. These are people with a “need now” situation with no way to help themselves and nowhere to turn except to the Church. Church Care Indy provides the assurance that churches are not supporting requests that, under investigation, do not meet the test of genuine need.

Financial Help

  1. Someone is asking a participating church for money.
  2. The participating church refers them to Church Care for an intake interview. (Church Care provides a specific "Referral Processing Sheet" - a script to help the church’s office staff know what to say and how to instruct those they refer to the Clearing house office.)
  3. The persons referred must call Church Care. Church Care takes all the required information - then verifies all information given - i.e. screens the request for truth, compliance, and possibility. Is the need real? What does the person really need? Will the money requested be a help or will it aid and abet a chronic user or abuser of church and agency resources?
  4. Church Care e-mails an e-report form detailing the situation to the referring church. (See samples of e-reports (PDF 78k) involving requests for money.)
  5. Church Care always sends the e-report to the church that referred the person/s. If the information given has been verified as truth and the money requested deemed right, helpful, and necessary, and the amount reasonable and do-able, the e-report will ask if the church is able and willing to provide the money requested.
    • If the e-report e-mailed back to the church is marked “positive”, it means simply that Church Care will seek help from other churches in the network should it be necessary to satisfy the whole amount requested.
    • It the e-report e-mailed back to the church is marked “negative”, it means that Church Care will not seek participatory help from other network churches. Every e-report marked “negative” will contain the following statement:

    Negative means: The Referring network church is free to respond however they wish to the $$ requests made of them. CHURCH CARE does not advise referring churches to respond or not respond to situations referred for screening, but we are providing, in this narrative e-report, the sensible reasons why CHURCH CARE will not refer the request out to other churches in the network for their possible cooperative participation. We do ask the churches, however, to let us know, for our records, if service was provided and how much.

    • Example: The church receiving back a e-report marked “positive” may be able to provide all or sometimes only a part of the amount requested and sometimes the answer is none. If the referring church is unable to cover the entire amount, Church Care sends the e-report to other churches in the network asking for a part of the amount requested until the whole amount is covered. (read Love Stories) While the e-report may be e-mailed to other network churches asking for their participatory help, the name of the network church that referred the person/s to the clearing is not revealed nor are the names of the churches that are asked to participate. (see Confidentiality - Church Care Policy)

*Please note: Church Care does not take calls from the street, and we do not accept referrals for need situations involving rents and utilities from agencies or from churches not in the church network.

Hands-On Help

  1. The Indianapolis Help Line or a case worker from an agency refers a caller or a client to Church Care. (Church Care has a specific "Referral Processing Sheet" to help the agencies to know what to say and how to instruct those they refer.)
    *Church Care does not take calls from the street. Church Care accepts calls only if referred by an agency or by a participating church.*
  2. Church Care works cooperatively with helping agencies to analyze the need. We screen them for truth, compliance, and possibility. Is the need real? What does the person really need? Is it something volunteers can manage?
  3. Church Care writes a help request detailing the situation. See sample help request form (PDF 64k).
  4. Church Care sends the help request to one or more church volunteers in the the Service Pool database asking if they are able to help.
  5. The Church Care office makes appropriate follow up to make certain the helping experience has fully achieved its goal.

Read some examples of how this process works: Love Stories

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